What is OTRS?

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!

It is distributed under the GNU Affero General Public License (AGPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD, Mac OS 10.x and Windows.

The ((otrs)) company provides commercial services (e.g. support, consulting, training, prebuilt-systems, etc.) for the OTRS (English and German).

Try our demo system to get an impression of this kind of magic.

People about OTRS

After several years of using self-written request system, we have completely switched to OTRS a for all our 24/7 customer support.

We were really astonished how easily we can integrate it with our existing systems (thanks to 100% open source, XML/RPC interfaces and very active dev team support). One of the main feature that allows OTRS to have an advantage over other service desk systems is supporting the ITIL processes. With help of OTRS we've ensured the fulfilment of requests from more then 100.000 customers and have been able to reduce average ticket solution time by 35%.

All the above mentioned makes OTRS the best solution for mobile virtual network operator, that wants to organize client oriented incident and problem management.

--Tsilenko Egor, ITIL developer, Matrix Mobile

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