What is OTRS?
OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!
It is distributed under the GNU Affero General Public License (AGPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD, Mac OS 10.x and Windows.
The ((otrs)) company provides commercial services (e.g. support, consulting, training, prebuilt-systems, etc.) for the OTRS (English and German).
Try our demo system to get an impression of this kind of magic.
People about OTRS
OTRS combines a nice design with ease of use - it's simple to install and configure with an intuitive interface, but powerful enough to handle high volume requests. We are pleased that the MySQL database continues to serve well as the high-performance backend for OTRS.
--Lenz Grimmer, product and release engineer, MySQL AB
News 
2010-08-31, OTRS ITSM receives Bossie award
OTRS ITSM receives Infoworld Bossie award [»]
2010-08-23, OTRS 3.0.0 beta2 is released!
Today we announce the second beta release of OTRS 3.0. Thanks to the OTRS Users Group for contributing so many feedback! [»]
2010-08-17, OTRS::ITSM 2.1 beta2 is released!
Today we announce the second beta release of OTRS ITSM 2.1. [»]
2010-08-10, OTRS on iPhone Available for Download!
OTRS on iPhone and iPad Now Available for Download! [»]
2010-08-02, OTRS 3.0.0 beta1 is released!
Today we announce the first beta release of OTRS 3.0. [»]
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