Download OTRS 2.4

Learn more about all new OTRS 2.4 features!

openSUSE / SLES

OTRS 2.4.7 for SLES 11 RPM - 15 MB
MD5 64d6f67049c4b147601545460f3d9897
OTRS 2.4.7 for SLES 10 RPM - 15 MB
MD5 fe310dd5c0d0bb800dccc1e970afeaa9
OTRS 2.4.7 for openSUSE 11.x RPM - 15 MB
MD5 64d6f67049c4b147601545460f3d9897
OTRS 2.4.7 for openSUSE 10.x RPM - 15 MB
MD5 fe310dd5c0d0bb800dccc1e970afeaa9
OTRS 2.4.7 for SUSE Linux 9.1,9.2,9.3 RPM - 15 MB
MD5 24ce79ad1abf3ee7b3a1727af8833de9

Fedora Core / RHEL / CentOS

OTRS 2.4.7 for RHEL 4,5 + CentOS 4,5 RPM - 15 MB
MD5 578070ba8ddf62074eab0f43d17d5d3d
(You'll need to disable SELINUX in /etc/selinux/config if you have it running.)
OTRS 2.4.7 for Fedora Core 4,5,6,7,8,9,10,11 RPM - 15 MB
MD5 578070ba8ddf62074eab0f43d17d5d3d
(You'Äºl need to disable SELINUX in /etc/selinux/config)
OTRS 2.4.7 for Fedora Core 1,2,3 RPM - 15 MB
MD5 6e02958ff98d56e09c36730852fe6dfe
(You'll need to disable SELINUX in /etc/selinux/config)

Win-Installer (otrs4win)

OTRS 2.4.7 for win (with StawberryPerl) - 47 MB
MD5 0663b2e320f49eced27cd19e9de4b268
(Please note that our Win32 version has not yet undergone thorough tests for production-awareness. Updates from OTRS 2.3.* and 2.4.* are possible, please read FAQ#4200351!)
OTRS 2.4.7 for win (with OTRSperl + mod_perl - BETA RELEASE) - 47 MB
MD5 9440d68226f51a7b345132d25a11f1e3
(Please note that our Win32 version has not yet undergone thorough tests for production-awareness. Updates from OTRS 2.3.* and 2.4.* are possible, please read FAQ#4200351!)

Source Archive - tar.gz

OTRS 2.4.7 tar.gz - 15 MB
MD5 1295255918f32150b35b73df1afd0b0c
OTRS 2.4.7 tar.bz2 - 13 MB
MD5 d233b500ec996c00b284ce1d241ea172
OTRS 2.4.7 zip (win32 platform) - 16 MB
MD5 f786229c8410435fd57630235d2fad24

Download OTRS::ITSM 1.3 (for OTRS 2.4.x)

OTRS::ITSM is the first ITIL compliant and Open Source IT service management solution.

Remember, before installing the packages you need to install the corresponding OTRS framework, which is OTRS 2.4, as base system. ITSM 1.3 is only designed to work on OTRS 2.4!
Note: ITSM 1.3.2 required min. OTRS 2.4.5.

Depending on the internet connection available to your OTRS you need to download the following OTRS::ITSM packages.

If your OTRS is connected to the internet, you only need to install the following two packages via the OTRS package manager (in the admin interface):

GeneralCatalog 1.3.2
MD5 8777e872e93ff8bdfb3364ff63cc2a2a
ITSMCore 1.3.2
MD5 5e6cfced0b41781614bb1616fa04f8f3

The packages mentioned below can be installed later by using the OTRS package manager.

If your OTRS is not connected to the internet, you need to download these additional packages and install it:

ITSMIncidentProblemManagement 1.3.2
MD5 f961f6a5f084eae4ddb569863d6d30a4
ITSMConfigurationManagement 1.3.2
MD5 5e1f0396e0c6dbc2558067f9303f1e71
ITSMServiceLevelManagement 1.3.2
MD5 ab2766871dcfcb3ad4357001744730d2
ImportExport 1.3.2
MD5 b965e3522b7e3d0d89ab3f20d4d4eaee

For upgrading read the following Upgrading OTRS::ITSM 1.2 to OTRS::ITSM 1.3 HowTo.

For further information regarding the IT service management solution OTRS::ITSM please read:

http://www.otrs.com/en/products/otrsitsm/

Download Server (and mirror)

FTP:

ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)
ftp://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen)
ftp://ftp.samurai.com/pub/otrs/ (Canada/Toronto)

HTTP:

http://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)
http://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen)
http://mirror.globalcore.net/otrs/ (Austria/Vienna)

rsync:

rsync://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen)

Release Notes

Update note:

Read the UPGRADING and INSTALL files.

For release notes see: here.